Terms and Conditions

Last Updated: [April 1, 2025]

LSEV USA Corp (“LSEV,” “we,” or “us”) is an online platform that provides rental service of non-medical mobility scooters and wheelchairs (the “Products”) to general customers for non-medical use (the “Services”). These Terms and Conditions (the “Terms”) govern your access and use of our Services and Products. Please read these Terms carefully before using our Services or Products. By accessing or using our Services or Products, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services or Products.

ASSUMPTION OF RISK

By using the Services and Products, you, or the person or entity on whose behalf you enter into these Terms, agree to assume all risks associated with using the Services and Products, including but not limited to:

You acknowledge that using the Products can result in injury, disability, death, or property damage. You further acknowledge that the Products may be subject to wear, vandalism, or damage from previous use, which may not be immediately visible or reported to LSEV.
LSEV is not liable for any incidents or injuries, whether due to our negligence or that of others, including other users, pedestrians, or motorists.
Weather, road conditions, and other environmental factors may impact the safe operation of the Products.

You, on behalf of yourself, your representatives, and heirs, assume all risks and accept full responsibility for any accidents, personal injury, property damage, or loss you may experience using our Services or Products, including those arising from LSEV’s negligence or omission.

WAIVER AND RELEASE OF CLAIMS

You, on behalf of yourself, your representatives, and heirs, agree to release all claims against LSEV and its affiliated parties, including claims for personal injury, property damage, death, or disability arising from using our Services or Products, even if due to LSEV’s negligence or omission. You waive all claims related to property damage resulting from your use of improper handling of the Products. LSEV will not be liable for lost profits, revenues, data, financial losses, or any indirect, special, or consequential damages. You are solely responsible for using the Products safely and in compliance with all rules and laws.

RULES FOR USING PRODUCTS

Proper Use. You agree to abide by the rules for riding applicable to the Products you use, including:

You must be the only user of our Services and Products at a time.
You must be at least 21 years old to use the Products.
You must not exceed the maximum weight limit specified in the Product manual or displayed on the Product. This maximum weight includes you and all items placed or carried by you.
You must be able to operate the Products in a competent manner. You know how to use them and are physically able to do so. You understand that adverse weather conditions can impact safety, and you are able to respond accordingly. This may also mean not using certain Products at all.
You should familiarize yourself with local laws governing how to use our Services/Products, which you must follow when you use our Services/Products. Do not use the Products in prohibited areas, and make sure you understand and obey the laws on sidewalk use, traffic, and parking. You are responsible for abiding by the local traffic rules and regulations.
We recommend that you wear a helmet any time you use any of our mobility scooters, preferably Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per manufacture instructions. Helmets and other protective gear are not guaranteed to prevent personal injury. Helmets are required by law in some areas, so definitely wear one if those laws apply to you. If you choose not to wear a helmet and are injured as a result, we are not responsible.

Prohibited Use. You should not use the Services or Products:

For illegal activities or in an unsafe manner, including operating under the influence of alcohol, drugs, or any impairing substances.
To carry or transport any passengers, animals, or oversized items that may interfere with safe operation.

Safety Inspection. Each time you use a Product, you must inspect it to ensure it is in safe, operational condition. This includes checking for:

general condition (body, frame, wheels, tires, brakes, lights, battery, etc.) is in proper working order.
No visible damage or signs of maintenance needs.

Something could have happened to the Product since its condition was last checked, and you should inspect the Product before each use and report any suspected issues. If you notice any issues identified above, or any others, during your safety inspection, DO NOT use the Product. Please immediately report these to us by submitting a request via our email: reserve@moooov.us and reserve another Product instead. If you notice something during use, stop your trip as safely as you can and as soon as possible. If you don't report these issues, we may have to attribute them to you.

Accidents. You must report any accident, crash, damage, personal injury, or stolen or lost Product to us within two (2) hours of the accident, or, in the event you are injured, as soon as reasonably practicable following the accident or incident.

PAYMENT TERMS

Promise to Pay. All rental fees and associated charges become the responsibility of the customer at the time of booking. Full payment is due at booking, prior to delivery or pickup. Any additional fees incurred during the rental period are due immediately upon completion of the rental. By booking a rental, the customer authorizes LSEV and its partners to process charges using the payment information provided. Should any payment fail, the customer agrees to remit the outstanding balance within 30 days of rental completion.

You expressly authorize us to charge your payment method on file for any and all fees arising from your rental, including but not limited to: rental fees, late return fees, damage repair costs, cleaning fees, administrative fees, and the full replacement value of any equipment not returned within 48 hours of the scheduled return time.

Billing Errors and Collection. LSEV reserves the right to correct billing errors at any time and pursue collection actions for outstanding balances. By agreeing to these Terms, you authorize LSEV to contact you via any provided contact information for collection purposes.

RENTAL TERMS AND RESPONSIBILITIES

The rental period begins at the scheduled time of pickup or delivery and ends once the Product is returned in the same condition in which it was received, with the exception of normal wear and tear. If you are unable to return the Product by the scheduled end time, you agree that LSEV may charge additional rental fees to your payment method on file for the extended period. Failure to return the Product within 48 hours of the end of the rental period may result in additional charges, including costs associated with retrieval, replacement, or legal action.

We expect that other than normal wear and tear, you will return (meaning locking up and/or deactivating) a Product in the same condition in which you received it. If you damage it (accidentally or intentionally), or fail to properly return it and damage occurs, you will be responsible for the associated costs.

Order Cancellation: LSEV reserves the right to cancel any rental order if:

(a) The customer information provided is incorrect or incomplete;

(b) LSEV is unable to contact the customer using the provided contact information;

(d) LSEV determines, in its sole discretion, that the rental cannot be fulfilled safely or properly.

In the event of cancellation under these circumstances, LSEV will process a refund according to our refund policy, less any applicable fees or charges incurred.

Unreturned Equipment: If you fail to return the Product within 48 hours of the scheduled return time without prior arrangement, we reserve the right to:

(a) Consider the Product lost or stolen;

(b) Charge your payment method on file for the full replacement value of the unreturned Product, including any accessories;

(d) Pursue any and all legal remedies available to us.

BY AGREEING TO THESE TERMS, YOU EXPLICITLY AUTHORIZE HI-PEV/LSEV TO CHARGE YOUR PAYMENT METHOD ON FILE FOR THE REPLACEMENT VALUE OF ANY UNRETURNED EQUIPMENT.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

LSEV provides our Services and Products using a commercially reasonable level of skill and care, and while we strive for the highest quality in everything we do, there are certain things we cannot promise of our Services and Products. LSEV PROVIDES THE PRODUCTS “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE THAT THE PRODUCTS OR SERVICES WILL MEET SPECIFIC REQUIREMENTS, PERFORM UNINTERRUPTED, OR BE ERROR-FREE.

LSEV is not liable for any damages, including indirect or incidental damages, arising from the use of our Services or Products, including incidents involving mobility scooters or wheelchairs. The customer assumes all risks associated with the rental, including risks from hardware malfunctions or operator errors. In no event shall LSEV’s liability exceed the total fees paid by the customer for the rental.

IF YOU USE ANY OF THE PRODUCTS IN A WAY THAT IS PROHIBITED BY THESE TERMS, IT WILL VOID ALL INSURANCE, ACCIDENT, OR LIABILITY COVERAGES PROVIDED BY US OR OUR INSURER, INCLUDING ANY COLLISION DAMAGE WAIVER (WHERE PERMITTED BY LAW); IT WILL MAKE THE PRODUCT SUBJECT TO IMMEDIATE RECOVERY BY US WITHOUT NOTICE TO YOU; AND YOU WILL BE RESPONSIBLE FOR ALL LOSS OR DAMAGE TO, OR CONNECTED WITH THE PRODUCT, INCLUDING OUR EXPENSES, TO THE EXTENT THAT SUCH LOSS OR DAMAGE IS DUE TO SUCH PROHIBITED USE.

INDEMNITY

To the fullest extent permitted by law, you AGREE TO INDEMNIFY, DEFEND, AND HOLD LSEV AND ITS AFFILIATES HARMLESS from all claims, damages, or expenses arising from: (a) your use of the Products, including injuries, property damage, or third-party claims resulting from your actions; (b) violation of the Terms or Law, any breach of these Terms or local laws while using the Products; and (c) third-party claims, any claims against LSEV arising from your negligence or unauthorized use.

PERSONAL INFORMATION

Our collection and use of personal information in connection with the Services is set forth in our Privacy Policy.

EXPORT CONTROLS

You agree not to export or provide access to Services or Products to U.S.-sanctioned countries or individuals on restricted party lists. By using our Services and Products, you confirm you are not on any U.S. restricted lists or in any sanctioned countries. Violation of this provision may lead to immediate termination of access.

GOVERNING LAW AND JURISDICTION

These Terms will be governed by and interpreted according to the laws of the State of California. Any disputes will be resolved in the state or federal courts located in Orange County, California, and you agree to submit to the jurisdiction of those courts.

ENTIRE AGREEMENT

These Terms, along with Terms of Services, Privacy Policy, and any referenced policies, constitute the entire agreement between you and LSEV regarding your use of our Services. This Agreement may not be amended except in writing, signed by LSEV.

Severability: If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

No Waiver: Any failure by LSEV to enforce these Terms is not a waiver of our right to do so later.

Use of Our Brand: You may not use LSEV’s name, logos, or trademarks without our prior written permission. To request permission, please contact us at email: reserve@moooov.us.